Refund policy

Shipping Policy – Glenoxe Beauty

At Glenoxe Beauty, we strive to process and deliver your order as quickly and carefully as possible.

Order Processing

We process orders within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package.

Delivery Times

We offer the following shipping options:

• Standard Shipping: 7–15 business days
• Express Shipping: 3–7 business days (additional charges may apply)

Please note: delivery times are estimates and may vary depending on the destination and external circumstances.

Shipping Costs

Free standard shipping on all orders.

Express shipping is available for an additional fee. The exact cost will be calculated at checkout.

Customs and Import Fees

Orders shipped to Belgium may be subject to customs duties and import taxes. These charges are the full responsibility of the customer and are not covered or reimbursed by Glenoxe Beauty.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost, please contact our customer service. The Glenoxe Beauty team will gladly assist you with an appropriate solution.

For any questions regarding shipping, you can always contact our support team via the contact details on Glenoxe.com.

Cancellation Policy

At Glenoxe Beauty, we aim to process and ship orders as quickly as possible. Once an order is placed, it is immediately processed to ensure fast delivery.

Therefore:

Once an order has been shipped, it can no longer be canceled.

If you would like to make a change or have a question about your order, please contact us immediately after placing your order. We will do our best to make changes as long as the order has not yet been shipped.

Once the order has been shipped, we are no longer able to process any changes or cancellations.