Privacy policy
This Privacy Policy explains how Glenoxe Beauty (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from our store, website, or otherwise interact with our services (the “Services”). Our store is powered by Shopify, which helps us provide the Services to you. If there is any conflict between this Privacy Policy and our Terms of Service regarding personal data, this Privacy Policy will prevail. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of applicable data protection laws, Glenoxe Beauty is the data controller responsible for your personal information. You can contact us by email at info@glenoxe.com.
We may collect or process personal information that identifies you or can reasonably be linked to you, depending on how you interact with our Services. This may include contact details such as your name, billing address, shipping address, phone number, and email address; order and payment information such as transaction details, payment method, billing information, and order history; account information such as your username, password, preferences, and settings; customer support information such as messages or other communications you send to us; device and technical information such as IP address, browser type, device identifiers, and network information; usage information such as pages viewed, items added to cart, browsing behavior, and interactions with our Services; and marketing and preference information such as your communication preferences and product interests. In some cases, we may also derive limited insights or preferences from this information, where permitted by law.
We may collect personal information directly from you, for example when you place an order, create an account, contact us, or subscribe to marketing; automatically through our Services, including through cookies and similar technologies; from our service providers such as Shopify, payment providers, shipping partners, analytics providers, and customer support tools; and from other third parties where permitted by law.
We use personal information to provide and fulfill our Services, including processing orders, handling payments, arranging shipping, managing accounts, processing returns and exchanges, and providing customer support. We also use personal information to improve and personalize our Services, including remembering your preferences, understanding how customers use our store, and improving the shopping experience. We use personal information to communicate with you, including sending order confirmations, account notices, customer support responses, and service-related updates. We may also use personal information for marketing and advertising, including sending promotional emails or messages, showing relevant advertisements, and tailoring offers based on your activity. We use personal information for security and fraud prevention, including protecting our Services, detecting suspicious activity, and preventing abuse or unauthorized access. We also use personal information to comply with legal obligations, including tax, accounting, consumer, and other legal requirements, and to respond to lawful requests.
The legal bases for our processing, where required by law, are performance of a contract, legitimate interests, consent where required, and legal obligation. We rely on performance of a contract to process orders, manage your account, and provide customer support. We rely on legitimate interests to improve our Services, prevent fraud, secure our systems, and in some cases carry out limited marketing or analytics activities. We rely on consent where required, especially for certain cookies, tracking, or promotional communications. We rely on legal obligation where we must retain or disclose information to comply with applicable law.
We may share your personal information with Shopify and other service providers who help us operate our store and deliver the Services, such as payment processors, IT providers, analytics providers, shipping partners, cloud storage providers, and customer support providers. We may also share personal information with marketing and advertising partners where necessary to support advertising, analytics, and marketing services. We may share information with third parties at your request or with your consent, for example if you ask us to ship a product to someone else or use a social login integration. We may share information with affiliated entities within our corporate group, if applicable. We may also share personal information in connection with business transactions such as a merger, restructuring, or insolvency, or to comply with legal obligations or protect our rights, users, or Services.
Our Services are hosted by Shopify. Shopify may collect and process personal information about your use of our store in order to help us provide, improve, and secure the Services. Information you provide may be transferred to Shopify and other third parties, including parties located outside your country of residence. Shopify may also process certain data for its own purposes in accordance with its privacy policy.
We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and improve your experience. Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent depending on your location and applicable law. You can manage your cookie preferences through the cookie banner or your browser settings, where available.
Your personal information may be transferred to, stored in, or processed in countries outside your own country, including outside the European Economic Area or the United Kingdom. Where required, we rely on appropriate safeguards for these transfers, such as the European Commission’s Standard Contractual Clauses, equivalent UK transfer mechanisms, or an adequacy decision issued by the relevant authority.
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to fulfill orders and provide the Services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce agreements and policies. Retention periods may vary depending on the type of data and the reason it was collected.
Depending on where you live, you may have some or all of the following rights regarding your personal information: the right to access your personal information, the right to correct inaccurate information, the right to delete your personal information, the right to restrict or object to certain processing, the right to data portability, and the right to withdraw consent where processing is based on consent. If you are in the UK or EEA, you may also have the right to object to processing carried out on the basis of legitimate interests, including certain direct marketing. To exercise your rights, please contact us at info@glenoxe.com. We may need to verify your identity before responding to your request. Where permitted by law, you may also appoint an authorized agent to make a request on your behalf.
You may opt out of marketing emails at any time by using the unsubscribe link included in those emails. Even if you opt out of marketing, we may still send you non-marketing messages such as order confirmations, shipping updates, or account-related notices.
Our Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can review and delete the data where required.
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties. We recommend reviewing their own privacy policies before providing any personal information.
If you have concerns about how we process your personal information, please contact us first at info@glenoxe.com. You may also have the right to lodge a complaint with your local data protection authority, especially if you are located in the EEA or UK.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the updated version on this page and revise the “Last updated” date accordingly.
Company Name: VDB LIMITED
info@glenoxe.com
71-75 Shelton Street London
17161705